September 23, 2016, Quebec City, Quebec: A Courteous Communications of Orlando, FL is happy to announce that it has been honored with the exclusive 2016 CAM-X Award of Excellence for the 2nd consecutive year. The Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call center services, presents this prestigious international award annually. Doris Primicerio, founder and president of A Courteous Communications, was presented with the award at the CAM-X 52nd Annual Convention and Trade Show held at the Chateau Laurier, Quebec City, QC.
The CAM-X Award of Excellence is important to A Courteous Communications, as it has become a premier standard in the telecommunication industry since its inaugural award ceremony in 1964. This awards authenticity extends with the strategic testing and grading methods that span over a six-month period. Due to the high volume of calls that participating answering services receive, it is impossible to tell if the call is a genuine customer or a CAM-X judge. This shows that the A Courteous team treats each and every caller with the highest degree of customer service possible. Receiving awards based solely on their professional, helpful and friendly approach to call handling is something to celebrate and be extremely proud of.
Independent judges are contracted by CAM-X to evaluate message services over a six month period. The scoring criteria includes:
- Response Time
- Courteousness of Rep
- Accuracy of Call
- Knowledge of Account
- Overall Impression of Call
“27 years ago, CAM-X introduced the Award of Excellence to the Call Center industry as a tool for independent assessment of the quality of service delivery. We are so pleased that A Courteous Communications, Corp has proven its commitment to excellence by its participation in this program, and are delighted that they have earned this prestigious award. A Courteous Communications, Corp has proven their excellent grasp of the extraordinary service levels necessary to satisfy such diverse and complex accounts.” says CAM-X President Michael Leibowitz.
Now a two-time winner A Courteous Communications, Corp earned the Bronze Award for the second consecutive year. Since 1986, A Courteous Communications has taken pride in hiring the best of the best when it comes to their virtual receptionists. They hire real people, with amazing personalities and provide on-going training and education programs to make sure they stay in the top tier of the telecommunications industry. Now an internationally recognized award winner, A Courteous Communications, hopes to only keep growing by continuingly providing their best in class customer service.
Jean Pearson, Vice-President of A Courteous Communications, comments on their latest customer service win, “‘All roads that lead to success have to pass through hard work boulevard at some point.’ Thank you to my staff for traveling this road with us! We appreciate all of your hard work and dedication to making Courteous the best answering service solution.”